Listings & reputation · Tacoma, WA
Before anyone picks up the phone, they have already judged you: your star rating, how you answer complaints, whether your details look right. We make sure every listing is accurate and every review gets a reply, so your reputation works for you on Google, on the map and in AI answers.
Example report for illustration
Your reputation does more than persuade customers. Google says review count and score are part of how it ranks local results. Its quality guidelines treat trust as the most important part of E-E-A-T. And AI assistants read the same listings and reviews when they decide which businesses to recommend. AI search in Tacoma →
Accurate listings and well-handled reviews are some of the most direct ways to build that trust.
Most listing problems are not anyone’s fault. They build up over time:
Tacoma sits beside places that are not part of the city, such as Parkland, an unincorporated area on its southern edge, and separate cities like Fife, Fircrest and University Place. A business can end up listed under one name on Google and another on Yelp.
Old addresses and phone numbers stay on directories for years.
A second profile created by mistake splits your reviews and confuses Google.
So your registered company name shows on one directory and the name on your sign shows on the next.
Not sure what your listings say? A free listings scan shows you in minutes. Run a free listings scan →
Your details kept consistent across the directories that matter.
The same name, address and phone number everywhere.
Duplicate and outdated listings found and removed.
New reviews tracked across Google and other sites.
Thoughtful replies written in your voice, including to the tough ones.
Listing accuracy and review activity in one simple report.
Google Business Profile, Apple Maps, Bing Places, Yelp and Facebook, plus the industry and local directories that matter for your business. Your Google Business Profile gets the closest attention. Full profile work, map rankings and local pages are covered by our Tacoma local SEO service. Local SEO in Tacoma →
When the customer is happiest.
With a short link by text or email.
Google does not allow businesses to ask only customers likely to leave good reviews, or to pay for reviews.
Good and bad. Future customers read the replies too.
A calm, helpful reply often does more for your reputation than the review does harm. We draft a reply in your voice that acknowledges the problem and offers to fix it offline. If a review breaks the platform’s rules, such as spam or a review from someone who was never a customer, we help you report it.
Results
For a mobile heavy-vehicle alignment business in the Tacoma area, the number of times its Google Business Profile appeared in searches more than doubled between March and August 2026, from 567 to 1,204 a month, and clicks from the profile to its website went from 37 to 62 a month.
“We have continued to use them for over 3 years and they still deliver each time … I highly recommend this company if you are looking to start any digital media projects.”
Listings sync and accuracy across the directories that matter.
Everything in Basic, plus review monitoring and responses.
Every plan includes an initial listings scan, corrections and a monthly report.
How it works
We check your listings and reviews across the web.
We fix errors and remove duplicates.
Listings and reviews watched every month.
A monthly summary of accuracy and reviews.
Tacoma
Or see the full details of our Listings & reputation service, and everything we do in Tacoma.
FAQ
No. We work with Tacoma and South Sound businesses remotely, by phone and video, with one named contact for your account. Your campaigns are planned around the Tacoma market and the specific areas you serve.
We cannot remove honest reviews, and no one ethically can. We can report reviews that break the platform’s rules and write calm, professional replies that show future customers you care.
Yext handles listing sync. Review monitoring, review replies and profile work still add value on top of it.
For Google, you add us as a manager on your Business Profile, and you stay the owner. For other directories, we send simple instructions.
A free listings scan shows where your details are wrong or missing. Prefer to talk first? Give us a call.
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